Travel booking specialists

Mercury Trip was formed as an agency with the sole focus of providing excellent customer service to the travelers worldwide. Our mission is to be there to assist you with your travel needs anytime of the day and night 24X7. The processes within the organization have been developed such that if a customer calls in with questions, someone is always there to assist them. If you are already a customer, you know that there NO long hold times. We give our corporate customers the highest priority and help them out whenever they call. Mercury Trip was founded as Mercury Travel in 2003. In 2005, Mercury Trip was converted into a Corporation. Mercury Trip Inc and has grown leaps and bound. The agency has many travel agents and two office locations in California. Mercury Trip is affiliated with IATAN. The agency is ARC accredited

We have close working relationship with major wholesalers of almost all airlines. The wholesalers have negotiated rates on the airline tickets which are discounted upto 40% off the published price of the tickets.
Not only do we get discounts on published fares, we can get seats on lower inventory. This means that if the airlines has a seat available for $1000 and there is a fare for $700, we can get a seat for the $700 fare. That means that our customers not only save up 40% off the published fare but also get a seat on the lower fare, which can amount to a total savings of upto 70%.
The discounted fares don’t have 7 days advance purchase restrictions and hence urgent ticketing is also not a problem. If the passenger is in the bay area, we even hand deliver tickets and hence they don’t have to worry about receiving the tickets via mail.
WE CAN GET YOU TICKETS ON ANY AIRLINE.

The founders of the agency are IT professionals and have used the technology to its maximum to provide a very timely and efficient service to the customers. As compared to any other travel agency, Mercury Trip has very little paper usage. Everything from Fares to Invoices is all done on computers with very limited printing.

In addition to having agents in the office, Mercury Trip is using the power of the Internet to serve its customers.
Booking Engine
Mercury Trip has a professional website which is constantly updated (http://www.mercurytrip.com). In addition to the travel information, it has a very good booking engine where the customers make a direct booking without involving any agent. The rates are instantly updated and the best price is what the customer gets by making a direct booking on the webpage. We also have an online hotels and attractions booking engine for various destinations.
Customer Queries
Customers, who have complicated itineraries or need quotes after hours, can use the Quotes Form to send a request to the agents. Such requests are promptly handled by the agents and customer receives an acknowledgement of an agent working on the request.
Instant Messaging
Most of the customers prefer to communicate via Instant Messaging. Agents at Mercury Trip use this tool to its max by keeping in constant touch with the customer and addressing all the queries immediately by the customer through instant messaging.
Customer Base
Mercury Trip started from a customer base of zero and now have close to 10,000 customers within 3 years of operation. Our customers range from various organizations to Universities to Corporations.
Our customer base has grown mostly with word of mouth references.
We have partner offices in India, which help us get discounted tickets for our passengers and their family for travel from India to the USA. The tickets are delivered via Bluedart to any location in India. We provide you with the tracking number of the packet once the tickets are issued and you are assured that the tickets will reach your family in time and before they travel.

Mercury Trip is a well established agency providing all types of travel services to the customer. Services include and limited to